Our Commitment to Quality & Hygiene
At Shaheeba, every piece of jewelry undergoes rigorous quality checks before it leaves our facility. Because jewelry is an intimate accessory, we maintain strict hygiene and product safety standards. For this reason, we only accept returns in the unlikely event that you receive a damaged, defective, or incorrect item.
Eligible Return Reasons
We will gladly facilitate a return or replacement if:
• The product arrived damaged.
• The product has a manufacturing defect.
• You received an incorrect item.
How to Request a Return
To ensure a quick and smooth resolution, please inspect your order as soon as it arrives. Any issues must be reported to our support team within 48 hours of delivery. Requests made outside of this 48- hour window will unfortunately not be eligible for a return.
The Mandatory Unboxing Video
To protect both our customers and our business, a continuous, clear unboxing video is strictly required to process any return request. This helps us accurately verify the condition of the package as it arrived to you.
For your return request to be approved, your video must clearly show:
1. The original, sealed parcel from all sides before opening.
2. The continuous opening of the package.
3. A clear view of the product received, highlighting any damage, defect, or incorrect item. Please note: We cannot accept or process any return requests without a valid unboxing video. Non-Returnable Situations
To maintain our quality standards, returns will not be accepted if:
• The mandatory unboxing video is not provided.
• The product shows signs of being worn, used, or damaged by the customer after delivery. • The return request is submitted more than 48 hours after the delivery timestamp. Resolution: Replacements & Refunds
Once your return request and unboxing video are reviewed and verified by our team:
• Replacement: We will prioritize sending you a replacement of the exact item, subject to availability.
• Refund: If a replacement is unavailable, we will issue a full refund. Refunds are processed back to your original payment method within 5 to 7 business days.
Start a Return
If you have an issue with your order that meets the criteria above, we are here to make it right. Please email our team at support@shaheeba.in with your Order Number and your unboxing video attached to initiate the process.