Our policies are designed to give you a smooth, transparent, and worry-free shopping experience from checkout to delivery. We are committed to processing your orders securely and ensuring your premium jewelry arrives in perfect condition.
- Swift Shipping: Carefully packed within 1–3 business days. Standard tracked delivery takes 4–10 business days via email/SMS.
- Easy Cancellations: 100% refund if cancelled before dispatch. Once shipped, orders cannot be cancelled. (Repeatedly refused COD/Prepaid deliveries will incur logistics deductions or account suspension).
- Hygiene & Quality Guarantee: We offer full replacements or refunds (within 5–7 business days) if a piece arrives damaged, defective, or incorrect.
- Mandatory Unboxing Video: To initiate a return, a continuous unboxing video must be shared within 48 hours of delivery.
- Gift-Ready: Arrives beautifully packed in signature SHAHEEBA luxury packaging.
- Need Help: To process any return, cancellation, or refund, share your Order ID from your registered phone/email with our support team via WhatsApp, Call, or Email:
- Email: support@shaheeba.in
- Call / WhatsApp: +91 7980519249
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