At SHAHEEBA, every product goes through strict quality checks before shipping. We aim to deliver high-quality jewellery to our customers.
Due to hygiene and product safety reasons, returns are accepted only in case of damaged, defective, or incorrect products.
Unboxing Video (Mandatory)
To request a return, customers must record a clear unboxing video while opening the sealed package.
The video must clearly show:
- The sealed parcel
- Opening of the package
- The product received
Return requests without a valid unboxing video may not be accepted.
Return Request Time
Customers must report the issue within 48 hours of delivery by contacting our support team.
Requests made after 48 hours may not be eligible for return.
Eligible Return Reasons
Returns are accepted only if:
• Product received is damaged
• Product received is defective
• Wrong product delivered
Non-Returnable Situations
Returns may not be accepted if:
• No unboxing video is provided
• Product is used or damaged after delivery
• Return request is made after 48 hours
Refund / Replacement
After verification of the issue:
• Replacement may be provided if the product is available
• Otherwise refund will be processed within 5–7 business days
Refund will be issued to the original payment method.
Contact for Returns
Email: support@shaheeba.in